Ordering from the conversation
The customer says what they need, Instora builds the cart and takes the payment — no clicking through categories. The whole purchase, one conversation.
AI sales assistant for online shops
Shop by asking.
Your customers stop searching and filtering. They ask — and Instora takes them to the product, answers their questions and completes the order. In one conversation.
Instora
AI shop assistant
I need trail running shoes for gravel, size 43, under €120
Trail Runner Pro
€104.90
In stock
These have a reinforced outsole built for gravel. Shall I add them to your cart?
Product image
Yes, and ship it to my home address
Order summary
Trail Runner Pro (43) — €104.90
Delivery: home address
Confirm and pay
Order #2471 confirmed. The invoice is on its way to your inbox. Your package arrives Wednesday — I'll let you know when it ships.
Instora is typing
Example conversation with Instora
INFO NETWORK d.o.o.
ISO 9001
ISO/IEC 27001
GDPR
EU AI Act
Data stays in the EU
How it works
From install to the first conversational sale.
-
One line of code
Instora drops into your existing shop with a single script tag or a plugin for your platform. No redesign, no migration.
-
It connects to your catalogue
Products, variants, prices, stock, shipping and policies sync automatically. Every change in the shop lands immediately, and the full catalogue refreshes every six hours.
-
It sells in conversation
The customer asks in plain language, Instora recommends, builds the cart and carries the purchase through to the end.
Capabilities
An assistant that doesn't just answer — it sells.
Cart and checkout in chat
Integrated with your shop's cart and payment providers. The customer confirms the order right where they asked the question.
Shipment tracking
“Where is my parcel?” — Instora pulls the order and delivery status and answers on the spot, around the clock.
It recognises a signed-in customer
If the customer is signed in to your shop, Instora works with their session: order history, status, reordering — directly, without hunting through the interface.
More than 10 languages
Croatian, English, German, Italian… Customers write the way they speak — typos and dialect included.
Data stays in the EU
Infrastructure inside the European Union, GDPR and EU AI Act compliant. Your customers' conversations never become somebody else's data.
Integrations
It works with the shop you already have.
Instora is a layer on top of your existing shop. Everything you've built stays — theme, catalogue, payments, processes.
WooCommerce
A WordPress plugin and a one-step connection. Products and variants, prices and sales, stock, attributes, shipping zones and shop policies all sync. Changes land immediately, with a full refresh every six hours.
Shopify
Installed from your Shopify admin. The catalogue is pulled through the official API and the widget is injected via a theme extension — your theme stays untouched.
OpenCart
Installed through the Extension Installer. Multi-store and multi-language setups are supported, with a separate catalogue per storefront.
Custom (API)
Custom-built shop? Instora connects over an API with a token: you send the catalogue and content, you get the assistant. No platform requirements.
The same engine, proven in the field.
Instora runs on the same system as KomunalAI — the platform used by Croatian utility companies and local government. There, accuracy and data protection are a requirement, not an option. We bring that same standard to online retail.
Visit komunalai.hrFrequently asked
What people ask before the demo.
How long does the install take?
One line of code or a plugin for your platform, then connecting the catalogue. Typically the same day — no shop redesign and no data migration.
Will customers know they're talking to an AI?
Yes. Instora introduces itself clearly as an AI assistant, in line with Article 50 of the EU AI Act. In practice this builds trust rather than breaking it — the customer knows what they're talking to and what to expect.
What about customer data?
The infrastructure sits inside the European Union, under GDPR and ISO/IEC 27001. Your shop's data stays your shop's data — it isn't used for anyone else's purposes and isn't passed on.
Does it work with our custom shop?
Yes, through the API integration. Your shop connects with a token and sends catalogue, content and order data; everything else behaves exactly as it does on the packaged platforms.
What does it cost?
We work on a no-risk pilot model: first we set the assistant up on your shop, then we talk terms. Get in touch for a demo and a quote built around your catalogue.
Your shop already has customers asking. Give them someone who answers.
Leave your details and we'll come back with a demo slot — on your catalogue, not on a generic demo store.
Sending…
Thank you — we've got your request.
We'll be in touch shortly at the email address you left.
Sending failed.
Please try again, or write to us at poslovni@komunal.ai.